Request Management

The infoXpert  Request Management module provides web based forms for capturing and managing requests suited to a wide range of applications including customer requests for service and helpdesk requests.

Key features include:

• Web based request templates 
• Submit request to workflow for further action 
• Define instructions and completion timeframes for each workflow task 
• External request lodgement where requests are lodged on an external web site with automatic uploading of web request forms into infoXpert 
• Internal request lodgement where customer service operators can fill in predefined request templates 
• Automatic email notification when new request tasks have been assigned or when tasks are overdue 
• Automatic escalation of overdue tasks to supervisor   
• Assign review comments 
• Authorised users can track the status of service request documents/form in workflows 
• Customer Request reporting, with KPI statistics generated for user defined period including day, 7 days, month and year
  

A key component is the Integrated Workflow & Document Routing, which forms the basis of the infoXpert Request Management module.