Support

For customers with a current Software Support Agreement we provide the following online support services:

• Support Portal

  The infoXpert Suport Portal provides access to:

  • Documentation including articles, manuals, how to sheets and installation references
  • Downloads, updates and patches
  • (You will need to contact infoXpert for login details to this portal)

  Open Support Portal

• Submit Support Ticket
  Name(required)

  Email(required)

  Organisation(required)

  Request Details(required)

  Reply To Me Via(required) Email Telephone

  Telephone No.

  Request Type Enhancement Request Problem / Bug Query / Comment

  Product / Module infoXpert eDRMS/ECM InfoVision EvolvePlus ScanToPDF ABBYY Hot Folders

  Product Version

• Contact Us

  Support is only a phone call away!

  Call us during our business hours for prompt assistance to your questions (or if via email or fax if your prefer).

  Contact Us

• Closed Days (Holidays)

  infoXpert Telephone Support Services will not be available on the following days:

  2012

  • Fri  21 December 12pm to Wed 26 December (Christmas Period)

  2013

  • Tues 1 January (New Years Day)
  • Mon 28 January (Australia Day* – Replacement)
  • Mon 11 March (Labour Day)
  • Fri 29 March (Good Friday)
  • Mon 1 April (Easter Monday)
  • Thur 25 April (ANZAC Day)
  • Mon 10 June (Queen’s Birthday)
  • Tue 5 November (Melbourne Cup Day)
  • Tues 24 December 12pm to Thur 26 December (Christmas Period)

  * Denotes substitute days designated by Victorian Government

  Note: Email and website requests can be still be lodged during this period but not necessarily responded to during this period.