For customers with a current Software Support Agreement we provide the following online support services:
- Support Portal
The infoXpert Suport Portal provides access to:
- Documentation including articles, manuals, how to sheets and installation references
- Downloads, updates and patches
- (You will need to contact infoXpert for login details to this portal)
- Submit Support Ticket
- Contact Us
Support is only a phone call away!
Call us during our business hours for prompt assistance to your questions (or if via email or fax if your prefer).
- Closed Days (Holidays)
infoXpert Telephone Support Services will not be available on the following days:
- Fri 21 December 12pm to Wed 26 December (Christmas Period)
- Tues 1 January (New Years Day)
- Mon 28 January (Australia Day* – Replacement)
- Mon 11 March (Labour Day)
- Fri 29 March (Good Friday)
- Mon 1 April (Easter Monday)
- Thur 25 April (ANZAC Day)
- Mon 10 June (Queen’s Birthday)
- Tue 5 November (Melbourne Cup Day)
- Tues 24 December 12pm to Thur 26 December (Christmas Period)
* Denotes substitute days designated by Victorian Government
Note: Email and website requests can be still be lodged during this period but not necessarily responded to during this period.